#1The delivery will be curbside, so the delivery locationmust be accessible for an 18-wheel truck!The actual delivery location is the discretion of the delivery truck driver.
#2 You must be present at the time of delivery and good news -You work directly with the delivery company to schedule this appointment! Easy!
#3 The homeowner is responsible for unloading the shipment.We strongly recommend having 2-3 people available to help unload.
#4 Lift gate service is an option that may be offered for deliveries.This service will help lower the shipment down to the curbside however it is not always available nor will it accommodate large pallets.
#5Shipments may be sent on pallets with multiple boxes and/or shrink wrapped. The plastic wrap and boxes should be in tact and damage free upon delivery.
#6 Remove the plastic wrap to check your order with the driver?s delivery ticket. You are checking to make sure that the number of items received matchesthe number of items on the driver's delivery ticket. This is the time to compare the carton numbers and descriptions in the same manner as well!
#7Be sure to notate any damage on all Delivery Ticket/ Bill of Lading copies and take pictures of the damaged items/area.
#8BEFORE you sign for the shipment, your delivery driver must allow you to inspect the shipment for damage and to ensurethat you receivethe correct items according to the delivery ticket.Even if they claim to be in a hurry, this is your right as a homeowner.
#9 If there is visual damage on thepackaging, you still want to keep the shipment. Write on the delivery ticket, "DAMAGE TO PACKAGING." Then take pictures of any and all damages and a picture of the driver's copy of the delivery ticket with your note on it.